Clear shipping, from checkout to your door.
We want every E·Value·Pure order to be easy to understand and easy to track. This policy explains how orders are processed, shipped, delivered and supported.
Shipping information you can rely on.
This Shipping Policy applies to purchases made directly through www.evaluepure.com.
Orders purchased through Amazon or another third-party retailer are subject to that retailer's applicable shipping, fulfillment and customer-service policies.
Shipping Destinations
E·Value·Pure currently ships to eligible addresses within the United States.
Shipping availability may vary for Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes and other locations that require special carrier handling.
If shipping is available to your address, the available method and applicable charge, if any, will be displayed during checkout before you complete your purchase.
We reserve the right to restrict or decline shipment to locations where transportation, legal, regulatory, carrier, product-safety or operational limitations apply.
Order Processing
Orders are typically processed and prepared for shipment within 1 business day after payment has been successfully authorized.
Business days are Monday through Friday, excluding applicable U.S. federal holidays. Orders placed on weekends or holidays generally begin processing on the next business day.
“Processing time” is the time needed to prepare your order before it is handed to the carrier. It is separate from carrier transit time.
Processing may take longer during major promotions, product launches, holidays, unusually high order volume, severe weather, carrier disruptions, inventory reviews, fraud-prevention checks or other exceptional circumstances.
Once an order has entered fulfillment, we may no longer be able to change or cancel it.
Shipping Methods & Rates
Available shipping methods and any applicable shipping charges are displayed at checkout before payment is completed.
Shipping rates may depend on factors including:
- Delivery address
- Shipping service selected
- Order size or package weight
- Carrier availability
- Promotional shipping offers
Free-shipping promotions, when offered, are subject to the eligibility requirements and terms shown with the promotion. Promotional shipping terms may change or end without notice except where prohibited by law.
Estimated Delivery
Estimated delivery dates or delivery windows shown during checkout are estimates unless expressly stated otherwise.
Delivery timing may depend on order processing time, destination, carrier service, weekends, holidays, weather, local delivery conditions and carrier network performance.
Carrier transit time generally begins after your order has been processed and transferred to the shipping carrier.
We make reasonable efforts to provide accurate delivery expectations, but delivery dates cannot be guaranteed when delays result from events outside our reasonable control.
Shipment Confirmation & Tracking
Once your order ships, we will normally send a shipment confirmation to the email address associated with your order.
When available, that message will include a tracking number or tracking link.
Tracking information may take time to become active after a shipping label is created or after the carrier first receives the package.
Carrier tracking scans are generated by the shipping carrier and may occasionally be delayed, incomplete or updated out of sequence.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting your order, please verify:
- Recipient name
- Street address
- Apartment, suite or unit number
- City
- State
- ZIP code
Need to change an address?
Email support@evaluepure.com as soon as possible. Include your order number and the corrected address.
We will make reasonable efforts to assist before fulfillment begins, but address changes are not guaranteed once an order has entered processing or has been transferred to a carrier.
Undeliverable or Returned Packages
A shipment may be returned to the sender for reasons including:
- Incorrect or incomplete address
- Missing apartment, suite or unit information
- Failed delivery attempts
- Refused delivery
- Unclaimed shipment
- Carrier determination that the address is undeliverable
If a package is returned to us, please contact Customer Support. We will review the shipment and available options.
If reshipment is requested because the customer supplied an incorrect or incomplete address, additional shipping charges may apply where permitted by law.
Delivered but Not Received
If carrier tracking shows your package as delivered but you cannot locate it, please first:
- Check mailrooms, parcel lockers, reception areas and normal delivery locations.
- Check side doors, porches, garages and other safe-drop areas.
- Ask household members, building staff or reception personnel.
- Check with nearby neighbors where appropriate.
- Review any carrier delivery image, GPS note or delivery notification.
- Allow up to 24 hours in case the package was scanned as delivered before final placement.
If the package remains missing after these steps, contact us at support@evaluepure.com with your order number and delivery details.
We may ask you to cooperate with a carrier investigation before a replacement or refund is approved.
Lost Packages
If tracking stops updating for an unusual period or the carrier confirms that a shipment has been lost, please contact Customer Support.
We will review the tracking history, order information and available carrier records. Depending on the circumstances, an eligible order may receive a replacement or refund.
We reserve the right to investigate suspected fraud, repeated loss claims, delivery abuse, address-related issues or other unusual claim patterns before approving a resolution.
Damaged Shipments
If your order arrives damaged, contact us as soon as possible.
To help us review the issue, we may request:
- Your order number
- A clear photo of the shipping box or mailer
- A photo of the shipping label
- Photos showing the damaged product
- The product lot number
- The expiration date
Please keep the affected product and shipping packaging until your request has been reviewed. Do not dispose of them unless Customer Support confirms that they are no longer needed.
Wrong or Missing Items
If your shipment contains the wrong product or is missing an item, contact Customer Support with your order number and a description of what you received.
We may request photographs of the package, products and shipping label to verify the fulfillment issue.
Once verified, we will provide an appropriate resolution, which may include a replacement, refund or partial refund depending on the circumstances.
Shipping Delays
Once a shipment has been transferred to a carrier, delivery may be affected by circumstances outside our direct control.
Examples include:
- Severe weather
- Natural disasters
- Carrier network disruptions
- Peak holiday volume
- Transportation interruptions
- Local emergencies
- Government restrictions
- Incorrect or incomplete delivery information
We will make reasonable efforts to assist when delivery problems occur, but we cannot guarantee carrier performance or delivery dates affected by circumstances outside our reasonable control.
Gummy Products & Warm Weather
Gummies can be sensitive to prolonged exposure to high temperatures. During warm-weather shipping, temporary softening or changes in texture may occur.
When your package arrives, bring it indoors promptly and follow the storage instructions printed on the product label.
If the product arrives in a condition that raises a genuine quality or safety concern, do not use it. Contact Customer Support and provide clear photographs so we can review the issue.
Amazon & Third-Party Purchases
This Shipping Policy applies only to orders placed directly through www.evaluepure.com.
If you purchased an E·Value·Pure product through Amazon or another authorized retailer, shipping questions should generally be handled through the retailer where the order was placed.
The applicable retailer's order, shipping and delivery policies will govern that transaction.
Need help with a shipment?
Send us your order number and a short description of the issue.
Most inquiries are answered within 1–2 business days.
PrimeVigor American Health Group, Inc.
30 N GOULD ST #52520
SHERIDAN, WY 82801
United States
www.evaluepure.com
support@evaluepure.com
Please note: Do not send product returns to the business address above unless E·Value·Pure Customer Support has specifically provided return instructions. Unauthorized returns may not be accepted or processed.