Return and Refund Policy

Last Updated: September 13, 2026

At E·Value·Pure, we want every order to arrive correctly and in good condition. Because our products are consumable dietary supplements, special health, safety, and product-integrity considerations apply to returns.

This Return and Refund Policy applies only to purchases made directly through www.evaluepure.com.

1. Consumable Product Return Policy

E·Value·Pure products are dietary supplements intended for consumption. For health, safety, and product-integrity reasons, we generally do not accept physical returns of dietary supplements after they have been delivered.

This includes both opened products and products that have left our controlled distribution process and cannot reasonably be resold as new.

Please do not send any product back to us unless E·Value·Pure Customer Support has specifically provided return instructions.

Unauthorized returns may not be accepted, processed, or refunded.

2. 30-Day Order Issue Period

If there is a problem with your order, please contact us within 30 days of delivery.

Eligible order issues may include:

• Product arrived damaged
• Product appears defective
• You received the wrong product
• An item is missing from your shipment
• The product received is materially different from what you ordered

After we review and verify the issue, we may provide an appropriate resolution, which may include:

• A replacement
• A full refund
• A partial refund

The appropriate resolution will depend on the circumstances of the order.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible at support@evaluepure.com.

To help us review the issue, please provide:

• Your order number
• Your full name
• A clear description of the problem
• Photos of the affected product
• Photos of the outer shipping package
• A photo of the shipping label
• The product lot number, when requested
• The expiration date, when requested

Please keep the product and shipping packaging until your request has been reviewed. Do not discard them unless Customer Support confirms that they are no longer needed.

Because dietary supplements are consumable products, we may not require you to physically return a damaged product before approving a replacement or refund.

4. Defective or Quality-Concern Products

If you believe a product has a manufacturing defect or quality issue, stop using the product and contact Customer Support.

We may request photographs, lot information, expiration information, or other details so that we can properly investigate the issue.

If there is a genuine product-safety concern, please do not continue using the product.

5. Incorrect Products

If you receive a product different from the product shown on your order confirmation, please contact us within 30 days of delivery.

Once the fulfillment error is verified, we will provide an appropriate resolution, which may include a replacement or refund.

6. Missing Items

If your package arrives but one or more products are missing, please contact Customer Support.

Please provide:

• Your order number
• The products you received
• The product or quantity that is missing
• Photos of the package and contents, when requested

We may review order weight, fulfillment records, packing information, and carrier information before approving a replacement or refund.

7. Change of Mind

Because dietary supplements are consumable health products, we generally do not accept returns or provide guaranteed refunds solely because of:

• Change of mind
• Flavor preference
• Texture preference
• Personal preference
• Accidental purchase after fulfillment has begun
• Failure to read the product description or ingredient information before purchase
• A product being opened or used

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

8. Product Taste and Individual Preference

Taste and texture are subjective and can vary from person to person. A customer's dislike of flavor, sweetness, texture, color, or general preference does not normally mean that a product is defective.

If you believe the taste, odor, appearance, or texture indicates an actual product-quality problem rather than personal preference, please contact us so that we can investigate.

9. Gummy Products and Heat Exposure

Gummy supplements can be sensitive to prolonged exposure to high temperatures. Temporary softening or minor changes in texture during warm-weather transportation do not automatically indicate that a product is defective.

However, if your product arrives in a condition that raises a genuine quality or safety concern, please do not use it.

Contact us with clear photographs of the product and packaging so that we can review the issue.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@evaluepure.com.

We will make reasonable efforts to cancel the order if fulfillment has not yet begun.

Once an order has entered fulfillment, received a shipping label, or been transferred to a carrier, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

11. Address Errors

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error, contact us immediately. We will make reasonable efforts to help before shipment, but we cannot guarantee address changes once fulfillment has begun.

Refunds or replacements may not be available when a shipment is successfully delivered to an incorrect address provided by the customer.

12. Delivered but Not Received

If carrier tracking shows your package as delivered but you cannot locate it, please first check:

• Mailboxes and parcel lockers
• Porches and side doors
• Garages or designated safe locations
• Building reception or mailrooms
• Household members
• Nearby neighbors, where appropriate
• Carrier delivery photos or notices

Please allow up to 24 hours if the carrier appears to have marked the package delivered before final placement.

If the package remains missing, contact Customer Support. We may ask you to cooperate with a carrier investigation before approving a replacement or refund.

13. Refund Processing

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

After E·Value·Pure issues the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Financial institutions control their own processing times, and we cannot guarantee the exact date when the refunded amount will appear.

14. Shipping Charges

If a refund is issued because of an error by E·Value·Pure, such as a verified incorrect, damaged, defective, or missing product, eligible shipping charges associated with the affected item may also be refunded where appropriate.

Original shipping charges are generally non-refundable when the refund request is not caused by an error on our part, except where required by law.

15. Promotional Orders, Bundles, and Discounts

If a product was purchased as part of a bundle, multi-buy offer, promotional discount, Buy One Get One promotion, or similar offer, the refund amount may be recalculated based on the products retained.

A refund will not exceed the amount actually paid for the affected product after discounts have been applied.

16. Free Gifts

Free promotional items generally have no cash redemption value.

If a refund causes an order to no longer qualify for the promotion, the value of the promotional item may be considered when calculating the final refund where permitted by law.

17. Suspected Fraud or Policy Abuse

We reserve the right to investigate and, where legally permitted, deny or limit a refund or replacement when there is reasonable evidence of:

• Fraud
• Repeated false claims
• Refund or replacement abuse
• Product tampering
• Unauthorized payment activity
• Misuse of promotional programs

Nothing in this section limits rights that cannot legally be excluded.

18. Purchases Made Through Amazon or Other Retailers

This Return and Refund Policy applies only to purchases made directly through www.evaluepure.com.

If you purchased an E·Value·Pure product from Amazon or another retailer, marketplace, or authorized reseller, your purchase is subject to that seller's applicable return and refund process.

For Amazon purchases, please manage the return or refund request through your Amazon order.

19. How to Request Support

Contact:

E·Value·Pure Customer Support
Email: support@evaluepure.com

Please include:

• Your full name
• Your order number
• The email address used to place the order
• A description of the problem
• Relevant photographs when applicable

Most customer inquiries are reviewed within 1–2 business days.

20. Return Address

Do not send products to our corporate business address without authorization.

If a physical return is required, E·Value·Pure Customer Support will provide the appropriate return instructions and return destination.

Unauthorized packages sent to our corporate address may not be accepted or processed.

21. Contact Information

E·Value·Pure
Operated by PrimeVigor American Health Group, Inc.
30 N GOULD ST #52520
SHERIDAN, WY 82801
United States

Website: www.evaluepure.com
Customer Support: support@evaluepure.com