Shipping Policy

Last Updated: September 13, 2026

Thank you for shopping with E·Value·Pure.

We want every order to be easy to understand from checkout through delivery. This Shipping Policy explains how orders placed directly through www.evaluepure.com are processed, shipped, tracked, and supported.

1. Shipping Destinations

E·Value·Pure currently ships to eligible addresses within the United States.

Shipping availability may vary for:

• Alaska
• Hawaii
• U.S. territories
• APO/FPO addresses
• P.O. boxes
• Locations requiring special carrier handling

If shipping is available to your address, the available shipping method and any applicable shipping charge will be shown during checkout before payment is completed.

We reserve the right to restrict or decline shipment to locations where transportation, carrier, legal, regulatory, product-safety, or operational limitations apply.

2. Order Processing Time

Orders are typically processed and prepared for shipment within 1 business day after payment has been successfully authorized.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier. It is separate from carrier transit time.

Processing may take longer during:

• Major promotional events
• Holiday periods
• Product launches
• Unusually high order volume
• Inventory reviews
• Fraud-prevention checks
• Severe weather
• Carrier disruptions
• Other exceptional circumstances

Once an order has entered fulfillment, we may no longer be able to change or cancel it.

3. Shipping Methods and Charges

Available shipping methods and any applicable shipping charges are displayed during checkout.

Shipping rates may depend on factors including:

• Delivery address
• Shipping service selected
• Order size
• Package weight
• Carrier availability
• Promotional shipping offers

Any free-shipping promotion is subject to the eligibility requirements and terms displayed with that promotion.

4. Estimated Delivery Time

Estimated delivery dates or delivery windows shown during checkout are estimates unless expressly stated otherwise.

Delivery timing may depend on:

• Order processing time
• Delivery destination
• Shipping carrier
• Shipping service
• Weekends
• Federal holidays
• Weather
• Local delivery conditions
• Carrier network performance

Carrier transit time generally begins after your order has been processed and transferred to the shipping carrier.

We make reasonable efforts to provide accurate delivery expectations, but delivery dates cannot be guaranteed when delays result from circumstances outside our reasonable control.

5. Shipment Confirmation and Tracking

Once your order ships, we will normally send a shipment confirmation email to the email address associated with your order.

When available, the shipment confirmation will include a tracking number or tracking link.

Tracking information may take time to become active after a shipping label is created or after the carrier receives the package.

Carrier tracking information is provided by the applicable shipping carrier and may occasionally be delayed, incomplete, or updated out of sequence.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before completing your order, please verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code

If you notice an address error after placing an order, contact us immediately at support@evaluepure.com.

Please include your order number and the corrected shipping address.

We will make reasonable efforts to assist before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or has been transferred to a carrier.

7. Incorrect Customer Address

If a shipment is delayed, lost, returned, or delivered incorrectly because the customer provided an inaccurate or incomplete shipping address, E·Value·Pure may not be responsible for the resulting loss or additional shipping costs, except where required by law.

If reshipment is requested because an incorrect address was provided by the customer, additional shipping charges may apply.

8. Undeliverable or Returned Packages

A package may be returned to the sender for reasons including:

• Incorrect address
• Incomplete address
• Missing apartment, suite, or unit information
• Failed delivery attempts
• Refused delivery
• Unclaimed shipment
• Carrier determination that the address is undeliverable

If a package is returned to us, please contact Customer Support.

We will review the shipment and available resolution options.

9. Delivered but Not Received

If carrier tracking shows your package as delivered but you cannot locate it, please first:

1. Check your mailbox and parcel locker.
2. Check your porch, side doors, garage, and other safe-drop locations.
3. Check building reception areas or mailrooms.
4. Ask household members whether they accepted the package.
5. Check with nearby neighbors where appropriate.
6. Review any carrier delivery photograph or notification.
7. Allow up to 24 hours in case the shipment was scanned as delivered before final placement.

If the shipment remains missing after these steps, contact support@evaluepure.com.

Please include your order number and delivery details.

We may ask you to cooperate with a carrier investigation before a replacement or refund is approved.

10. Lost Packages

If tracking has stopped updating for an unusual period or the shipping carrier confirms that the package has been lost, contact Customer Support.

We will review:

• Tracking history
• Order information
• Shipping address
• Available carrier records

Depending on the circumstances, an eligible order may receive:

• A replacement shipment
• A refund

We reserve the right to investigate suspected fraud, repeated loss claims, delivery abuse, address-related issues, or other unusual claim patterns before approving a resolution.

11. Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at support@evaluepure.com.

To help us review the issue, we may ask you to provide:

• Your order number
• A clear photograph of the shipping box or mailer
• A photograph of the shipping label
• Photographs showing the damaged product
• The product lot number
• The expiration date

Please keep the affected product and shipping packaging until your request has been reviewed.

Do not discard the product or packaging unless Customer Support confirms that they are no longer needed.

12. Wrong Product Received

If you receive a product different from the item shown on your order confirmation, please contact us.

Provide your order number and clear photographs of the products received.

Once the fulfillment error has been verified, we will provide an appropriate resolution, which may include a replacement or refund.

13. Missing Items

If your package arrives but an item is missing, contact Customer Support and provide:

• Your order number
• The products you received
• The product or quantity that is missing
• Photos of the package and contents when requested

We may review fulfillment records, package information, and order records before approving a replacement or refund.

14. Shipping Delays

After a shipment is transferred to the carrier, delivery may be affected by circumstances outside our direct control.

These circumstances may include:

• Severe weather
• Natural disasters
• Carrier network disruptions
• Peak holiday shipping periods
• Transportation interruptions
• Local emergencies
• Government restrictions
• Incorrect or incomplete delivery information

We will make reasonable efforts to assist when a delivery issue occurs, but we cannot guarantee carrier performance or delivery dates affected by circumstances outside our reasonable control.

15. Gummy Products and Warm Weather

E·Value·Pure products include gummy dietary supplements.

Gummy products may be sensitive to prolonged exposure to high temperatures during transit.

Temporary softening or minor changes in texture during warm-weather transportation may occur and do not automatically indicate that a product is defective.

When your package arrives, bring it indoors promptly and follow the storage instructions shown on the product label.

If a product arrives in a condition that raises a genuine quality or safety concern, do not use the product.

Contact us and provide clear photographs of the product and shipping package so that we can review the issue.

16. Severe Weather and Carrier Disruptions

We may temporarily delay shipping where severe weather, natural disasters, transportation restrictions, carrier closures, or other extraordinary circumstances could reasonably affect product safety or delivery reliability.

Where practical, updated tracking information will remain available through the shipping carrier.

17. Refused Shipments

If a customer refuses delivery without prior authorization from E·Value·Pure, the shipment may be treated as an unauthorized return.

Any refund, if applicable, will be reviewed according to our Return and Refund Policy.

Original shipping charges may not be refundable where the refusal was not caused by an error on our part, except where required by law.

18. Order Cancellation Before Shipment

If you want to cancel an order, contact us immediately at support@evaluepure.com.

We will make reasonable efforts to cancel the order if fulfillment has not begun.

Cancellation is not guaranteed after an order:

• Has entered fulfillment
• Has received a shipping label
• Has been packed
• Has been transferred to the carrier

19. Shipping During Promotions and Holidays

During major promotions, product launches, holiday events, or unusually high order volume, processing and carrier delivery may take longer than normal.

Any estimated delivery information shown during checkout should be considered together with the processing and carrier-delay terms in this policy.

20. Orders Purchased Through Amazon

This Shipping Policy applies only to purchases made directly through www.evaluepure.com.

If you purchased an E·Value·Pure product through Amazon, your order is subject to Amazon's applicable shipping, delivery, and customer-service process.

Please review your Amazon order or contact Amazon customer service for assistance with Amazon purchases.

21. Orders Purchased Through Other Retailers

If you purchased an E·Value·Pure product from another retailer, marketplace, or authorized reseller, shipping questions should generally be directed to the retailer from which the product was purchased.

That retailer's applicable shipping and fulfillment policy will govern the transaction.

22. Return Shipping

Return shipping, when a physical return has been specifically authorized by E·Value·Pure, is governed by our Return and Refund Policy.

Do not ship a product back without receiving return instructions from Customer Support.

23. Do Not Send Returns to Our Corporate Address

Please do not send product returns to our corporate business address unless E·Value·Pure Customer Support has specifically instructed you to do so.

If a physical return is required, Customer Support will provide the appropriate instructions and return destination.

Unauthorized returns may not be accepted or processed.

24. Customer Support

For shipping or delivery questions, contact:

E·Value·Pure Customer Support
Email: support@evaluepure.com

When contacting us about an existing shipment, please include:

• Your full name
• Your order number
• The email address used to place the order
• A brief description of the issue
• Relevant photographs when applicable

Most customer inquiries are reviewed within 1–2 business days.

25. Company Information

E·Value·Pure
Operated by:
PrimeVigor American Health Group, Inc.

30 N GOULD ST #52520
SHERIDAN, WY 82801
United States

Website: www.evaluepure.com

Customer Support: support@evaluepure.com